Please be aware, this page is slightly out of date since the addition of the :jail command. This page will be updated soon. Thank you.

Hello.

This is the Punishment Order.

It will outline the general order of punishments on NextGenHabbo.

It's important to remember that every situation is different, and these may not always apply.


General Order

The general order of punishments for many (but not all) situations.


»Official Warning

An alert will be sent that if they continue, the sanction will escalate.

»Mute for an hour

If they continue, an hour mute will be given. An alert will be sent about why they were muted, and that evading the mute via an alt will increase their punishment.

»Mute for 6 hours

Usually, this will occur if a user continues to find ways to harass another, or keeps berating staff, etc.

»Mute for 24 hours/Ban for 24 hours

After many sanctions have been given, this is usually the next step. Otherwise, used when somebody has used 2+ accounts at once and ignored the warning.

»Ban for a week

This is usually for the higher stuff than arguments. This is scamming (with video evidence), or being caught multiple times with alts online.

»Ban for 1-3 months

Long-term bans are the go-to for scamming a second or third time, and really high up stuff.

»Ban for 6 months

The step before a superban. After many sanctions and rule breaking.

»Permanent ban

If you reached this point, you dun goofed. You're either an advertiser, a permanently banned user evading or you've gathered way too many sanctions.


Main Situations

Order for some specific situations.

Situation First Offence 3+ offences 5+ offences Continued further
User harrassing another, arguing, insults

Reporter told to use Ignore, and reminded of the other features (such as: Ban User from room, Mute, etc.)

Harasser is sent an official alert warning.

If harasser continues despite the warning:

Harasser muted for 1 hour.

"Official warning": First warning ever, a sanction.

"Unofficial warning": Already had an official warning in the past, but gives them a chance before a mute. Not a sanction.

Reporter told to use Ignore, and reminded of the other features (such as: Ban User from room, Mute, etc.)

Harasser is sent an unofficial alert warning.

If harasser continues despite the warning:

Harasser muted for 6 hours.

Reporter told to use Ignore, and reminded of the other features (such as: Ban User from room, Mute, etc.)

Harasser is sent an unofficial alert warning.

If harasser continues despite the warning:

Harasser muted OR banned for 12 OR 24 hours.

Reporter told to use Ignore, and reminded of the other features (such as: Ban User from room, Mute, etc.)

Harasser is sent an unofficial alert warning.

If harasser continues despite the warning:

Discussion amonst staff members for next actions; such as length of ban corresponding to severity of past issues and current situation.
Scamming with video proof Scammer banned for a week with right to appeal.

On return, scammer will be tradelocked for a week.

Second & Third Offence:

Scammer banned for a month with right to appeal.

On return, scammer will be tradelocked for a week.

Scammer banned for 3 months with right to appeal. Scammed banned for 6 months with no right to appeal. Scammer superbanned with no right to appeal.
Evading mute and/or ban Alt banned for a week, main accounts punishment extended (e.g. 1 hour mute > 6 hour mute.) Punishment climbs the more times evaded.

If user is evading superban, the alt is instantly superbanned too.

All accounts banned for 3 months with right to appeal. All accounts banned for 6 months with right to appeal. All accounts likely superbanned, or situation discussed further among the staff team.
Scripting Scripter warned to remove tool.

If ignored, scripter is superbanned.

Scripter warned to remove tool.

If ignored, scripter is superbanned.

Scripter warned to remove tool.

If ignored, scripter is superbanned.

Scripter warned to remove tool.

If ignored, scripter is superbanned.

2+ accounts online at once Both accounts sent a warning and given some time to take one account offline.

If ignored, alt will be banned for 1 week, main account alerted.

Any traded furni or currency will be taken.

Alternatively, instead of a ban for the alt, main account will be tradelocked for a week.

Both accounts sent a warning and given some time to take one account offline.

If ignored, all accounts banned for 1 month.

Both accounts sent a warning and given some time to take one account offline.

If ignored, all accounts banned for 3 months.

Discussion between staff members regarding users punishment. Can turn out to be 6 month or superban for all accounts.

Every step of the way staff write out a sanction for the offending user.

This includes all warnings, and these all stack up to generate bigger punishments.


Little Situations

Sometimes we have smaller situations that are dealt with differently depending on the offence and past behaviour.

»Stacking or sitting between 2 Slot Machines

This isn't in the Guidelines, so isn't treated as a very huge issue like the Main Situations. But it still is against what John wishes for NGH. Stacking slots means you can get around the limit, and there's a limit for a reason.

For first time offence, you get an informal warning. Just a little push to get them un-stacked. But if you're seen doing it again, you'll receive a sanction (warning) and extra slots picked up.

Continuing further, you'll be sanctioned as in the General Order. Mutes leading to bans.

»Using an AFK booster

Again, not in the Guidelines, but still against what John wishes. A staff member can enter, pull you off, and dismantle the booster. You may also be left an alert telling you boosters are against the rules.

A build that prevents you from going "idle" is what counts as a booster. If you can go idle on your booster, we don't mind as much.

»A note from John

"When someone causes a problem which can potentially derail, or destroy NGH's existing Staff team Members, or cause problems relating to the running of NGH, the sanction system is thrown out of the fucking window."

Essentially, this means, if you try to purposefully bring down, make resign, blackmail, etc. NGH Staff Members, resulting in issues with NGH's continuing development, the sanction system is forgotten in this situation, and you will most likely be superbanned without appeal.

»Advertising

I think everybody knows this one. Instant superban. Don't advertise, or attempt to advertise other hotels. It ain't cool.


Probation periods & sanction expiry

Depending on what number sanction you're on, you'll be on a probation period.

If you complete your probation period without getting a sanction; your sanctions will expire and reset from and Official Warning.

Eventually, this will be auto-generated on an algorithm, but currently, it is manual, and this is the general probation periods per sanctions:

»1-2 sanctions: 1 month probation (/30 days)

»3-5 sanctions: 2 month probation (/60 days)

»6-9 sanctions: 3 month probation (/90 days)

»10+: how the fuck ain't you superbanned by now?


As I said, all situations are unique.

Things will most likely be handled differently case to case, as there is no blanket answer.

As staff, we just try our best.

Please remember also: We do this as a hobby, not a job. If you feel the situation wasn't handled well, speak calmly and concise. Anger won't help anybody. Our work at NGH comes after our real life, such as school, work, family, social lives, etc.

If you have a complaint about a member of staff, please speak to John directly.

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